At Amztree, your satisfaction is our top priority. If you’re not completely happy with your mattress, we’re here to help with a simple and transparent return process.
30-Night Risk-Free Trial
We offer a 30-night risk-free trial on all Amztree mattresses. If you’re not satisfied with your purchase within the first 30 nights, you may request a return for a full refund — no questions asked.
How to Request a Return
To initiate a return, please email us at contact@amztreemattress.com with the following information:
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Your full name
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Order number
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Reason for return (optional, but appreciated for product improvement)
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A photo of the mattress (if applicable)
Our team will respond within 1–2 business days with return instructions.
Return Conditions
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The mattress must be in good condition (no stains, tears, or damage).
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Returns must be initiated within 30 days of delivery.
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Only orders placed through our official website are eligible for returns under this policy.
Refund Processing
Once your return is approved and the mattress has been picked up or dropped off as instructed, your full refund will be issued to your original payment method within 5–7 business days.
Exchanges
If you’d prefer to exchange your mattress for a different model or firmness level, please reach out to our support team at contact@amztreemattress.com, and we’ll be happy to assist.
Damaged or Defective Items
If your mattress arrives damaged or with a manufacturing defect, please contact us immediately. We’ll make it right with a replacement or refund as needed.